PFE Sharepoint Microsoft – Casablanca

Job Category: Services & Consulting
Location: Casablanca, MA
Job ID: 862470-132457
Division: Services & Support


“travel is a full part of the role and may be as high as 70% (3-4 days a week), mainly across Middle-East and Africa”

Premier Field Engineering (PFE) provides technical leadership for Premier customers around the world to promote health in their IT environments through onsite, remote and dedicated support services. As part of Customer Service and Support (CSS), PFE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.
What does this mean?
Premier Field Engineering (PFE) is part of Microsoft’s Services Organisation. PFE provide various services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments. We work with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with Microsoft best practices. When things do go wrong we provide rapid on site expertise to resolve critical situations
Premier Field Engineering (PFE) delivers onsite and dedicated services for Microsoft’s Premier customers around the world.
PFE Delivers
Onsite proactive and reactive services to our Premier customers around the globe
Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)
Long term engagements with Dedicated Support Engineering
Services delivered by highly skilled engineers with deep technical expertise

So do you want to be part of this new and exciting part of the business? Proactively working with Microsoft’s Premier enterprise customers, enabling them to make the most out of their technology to move their business forward?
We need individuals that:
Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
Set an example of excellence as a Microsoft representative, enhancing the company’s image and reputation through your credibility, preparation, commitment and first-class delivery.
Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
Communicate at various levels from CIO to the technical staff on the ground.


Experience in the enterprise customer arena
Face-to-face customer engagement skills
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
MCSE qualification
Degree qualification or equivalent experience
Good understanding of ITIL/Service Management

Primary responsibilities and knowledge requirements include a thorough understanding of MOSS products architecture. The skill set would also include the ability to work with a variety of technologies (in addition to IIS), ASP, ASP.NET, XML, HTML, DHTML, Data Access methodologies (ODBC, OLEDB etc.,), TCP/IP etc.,. Internet Premier Field Engineers are also required to identify and provide in-depth analysis of logs generated by Debug Diag, ADPLUS, LeakDiag or any other tool that is used to troubleshoot Crashes, Hangs or Memory Leaks involving one of the Inetinfo, DLLHOST, ASPNET_WP or w3wp processes. The role involves performing architectural reviews, troubleshooting stability issues and delivering workshops in addition to offering guidance to developers with respect to web applications.
The following areas may also be beneficial:
Knowledge of Microsoft clustering
Knowledge of hardware virtualization technologies
Knowledge of XML
A working knowledge of AD.
A working knowledge of PowerShell.
A working knowledge of Vbscript.

Knowledge, Skills and Experience
Face-to-face customer engagement skills.
Experience supporting Enterprise customers with IIS Server.
Excellent written, oral and presentation skills.
Strong English skills
Awareness of corporate environments and their business requirements
Experience and knowledge on the following is desirable :
Experience with MS Windows 2003 and/or 2008 servers
Experience with SharePoint
Personal Attributes
Demonstrated aptitude for providing exceptional customer service
Strong team participant and involvement in team workload and activities.
Integrity and honesty
Willing to take on big challenges
Passion for customers, partners and technology
Accountable for commitments, results and quality
Self-critical, questioning and committed to personal excellence.

MCSE / MCDBA certification or job experience.
Degree qualification or equivalent experience.
ITIL/Service Management experience or 3rd level support experience.

Special Requirements/Additional Information e.g. Language skills
The majority of time will be spent on customer sites.
Therefore the following requirements are essential :
Full driving license
At least 4 days per week at customer site.
Availability to work outside of business hours when required as agreed on before

بواسطة : attawdif

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